Last updated: 23 June 2026
At Print A Part we want you to be genuinely happy with your order. This policy explains your options if something isn’t right. It sits alongside — and never overrides — your rights under the Australian Consumer Law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
If your item is faulty, damaged or not as described
Please contact us at sales@printapart.com.au within 30 days of receiving your order, with your order number and a photo of the issue. If the item is faulty, arrived damaged, or isn’t what you ordered, we’ll make it right with a repair, replacement or refund — and we’ll cover return postage where applicable.
Change of mind
For standard (non-custom) items, if you change your mind you may return the item within 30 days provided it is unused and in its original condition. Change-of-mind return postage is at your expense, and we’ll refund the product price once we receive and inspect the item. We’re not required to offer change-of-mind refunds by law, but we’re happy to as a courtesy.
Custom & made-to-order items
Because almost everything we make is 3D printed to order — and custom, personalised and one-off pieces are made specifically for you — these items cannot be returned or refunded for change of mind. This includes custom lettering, personalised ornaments, bespoke parts and any item printed in a non-standard colour or specification at your request. Of course, your Australian Consumer Law rights still fully apply if a custom item is faulty or not as agreed.
Please double-check spelling, measurements and colour choices before ordering a custom item, as we print exactly what’s specified.
A note on 3D printed finishes
3D printing is an additive, layer-by-layer process. Faint layer lines and very minor surface variation are a normal characteristic of the technology, not a defect. We hold every print to a high standard — if you’re ever unsure whether something is a fault, just send us a photo and we’ll happily take a look.
How to start a return
- Email sales@printapart.com.au with your order number and details (and a photo if it’s a fault).
- We’ll confirm whether a return is needed and give you the return address.
- Once we receive and inspect the item, we’ll process your repair, replacement or refund.
Refunds
Approved refunds are issued to your original payment method, usually within 5–10 business days of us receiving the returned item (your bank may take a little longer to show it). Original shipping is refunded where the return is due to our error or a faulty item.
Contact
Print A Part
1 Karoola Court, Hoppers Crossing VIC 3029
Email: sales@printapart.com.au